Terms & conditions

• You must be at least 18 years old, or the legal gambling age where you live if that is higher.
• Online gambling must be lawful in your jurisdiction. It is your responsibility to check, and using a VPN to hide your location is a breach of these terms.
• You may hold one account only. Duplicate accounts are closed and their bonus winnings forfeited.
• Employees of Ynappa, of the studios we aggregate, and their immediate families may not hold accounts.

Your account is opened in a restricted state. Deposits are permitted; withdrawals are not released until identity verification through Zyphe is complete. We may re-verify at any time, and we may suspend an account while a check runs. See the privacy policy for exactly what is processed.

• One wallet covers every studio in the lobby. Currency is fixed at first deposit.
• We do not pay interest on balances and we are not a bank. Player funds are held in a segregated account separate from operating capital.
• An account with no login for 12 consecutive months is dormant and attracts a €5 monthly administration fee, capped at the remaining balance. We email you before the first charge.
• Withdrawals return to the instrument you deposited from, up to the deposited amount, as anti-money-laundering rules require.

Game outcomes are generated on the studio's certified remote game server, not by Ynappa. A wager is accepted when the studio confirms it. If a game disconnects mid-round, the round is settled by the studio when you reopen it; if a round cannot be completed, the stake is returned.

Obvious errors — a misconfigured paytable, a display fault, a malfunctioning round — void the play and any winnings from it. Malfunction voids all pays and plays. We will always return your stake in that situation.

• Bonuses are optional and can be declined at deposit.
• Maximum bet while a bonus is active is €5 per spin, hand or round.
• Wagering contribution is 100% for slots and 10% for live and table games unless the offer says otherwise.
• Bonus abuse — low-risk betting patterns designed to clear wagering, or coordinated play across accounts — voids the bonus and any winnings derived from it. Your own deposited funds are always returned.
• One bonus per person, household, IP address, device and payment instrument.

• Using automated software, bots or scripted play.
• Colluding with other players, or playing on behalf of someone else.
• Chargebacks or payment disputes raised without first contacting support.
• Depositing with funds that are not yours or that derive from crime.

Any of these may result in immediate closure and forfeiture of winnings, and may be reported to the authorities.

You may close your account at any time from your settings. A self-exclusion, once confirmed, cannot be lifted before the period you chose has expired — not by support, not by us. Any remaining balance is returned to you at the point of exclusion. See the responsible gaming page.

Write to support@ynappa.win. We acknowledge within 24 hours and aim to resolve within 8 working days. If you are not satisfied you may escalate free of charge to our approved Alternative Dispute Resolution provider, and thereafter to our gaming regulator once licensing is in place.

We may amend these terms. Material changes are emailed to you 14 days in advance and you may close your account and withdraw your balance if you do not accept them.